Refund and Returns Policy

Last updated: June 16, 2026

How returns work at kirablend.com, operated by Cloud Creek Limited. Our dresses are made to order through our fulfillment partner in China, and we've kept returns simple and fair. Short version: 30 days to request a return, refunds issued within 7 business days of your return arriving and passing inspection, and no restocking fee.

Return Window

  • Returns are accepted within 30 days of delivery.
  • After that window closes, we can't process the request, so please reach out promptly if something isn't right.

Return Shipping Costs

  • Defective or incorrect items: if the fault is ours — a defect, the wrong item, or damage in transit — we cover return shipping in full, and your original shipping is refunded too.
  • Change of mind: for a sizing matter or a change of heart, the return shipping is yours to arrange, and the original shipping you paid isn't refundable.
  • Either way, please use a tracked service — we can't take responsibility for a return lost on its way back to us.

How to Return

  • Contact us. Email contact@kirablend.com with your order number, the items, the reason, and a photo or two if there's something to show.
  • Repack the item. Returns must be unworn, unwashed, and in original condition, with all tags and packaging intact. Pack everything securely so it travels safely.
  • Ship the return. Once approved, send it to the address we provide and keep your tracking number until the refund is processed.

Return Address & Authorization

  • Please wait for our approval before sending anything back — returns made without it may not be accepted.
  • Once your request is approved, we'll confirm by email. Approved returns are sent to our US returns address: 8149 Billowvista Drive, Playa Del Rey, CA 90293, US.

Refunds

  • Once your return arrives and passes inspection, we issue your refund within 7 business days, to your original payment method.
  • Your bank or card issuer may need a little more time before it appears on your statement.
  • There's no restocking fee — your refund reflects the full value of the returned item.

Exchanges

  • For a different size or style, tell us in your first email and we'll check current stock.
  • Because exchanges depend on availability, we confirm the replacement is on hand before finalizing it.
  • It ships once your original item is back with us and inspected, following the timeline in our Shipping Policy.

Item Not As Described

If what arrives does not match what the product page said — a different color, a different fabric, a detail that is not there — that is on us, not on you.

  • Email contact@kirablend.com within 30 days of delivery with your order number and photos showing the difference.
  • We cover return shipping in full, and the original shipping you paid is refunded too.
  • You choose: the correct item sent out, or a full refund within 7 business days of the return reaching us and passing inspection.
  • Small variation in color, fabric hand-feel, and fit from one made-to-order piece to the next is normal and is not covered here. Our Disclaimer sets out where that line sits.

Lost, Stolen, or Marked Delivered but Not Received

  • Tracking says delivered but the parcel is not with you? Check with your household, building front desk, and neighbors first — parcels are often left nearby.
  • Still missing after a day or two, email your order number and we will open a carrier investigation.
  • If the carrier confirms the parcel is lost, you choose a replacement or a full refund. You pay nothing either way.
  • Damage in transit works the same way: email us within 7 days of delivery with clear photos, and once we have confirmed it with the carrier you choose a replacement or a full refund. The full detail sits in our Shipping Policy.

Order Changes & Cancellations

  • You can cancel within 24 hours of placing your order, with no fee — email contact@kirablend.com as soon as you can.
  • Cancellations inside that window are refunded in full to your original payment method.
  • After 24 hours the order has usually entered production with our fulfillment partner, and we can no longer change or cancel it. From that point the 30-day return route above is the way to send it back.
  • To correct a shipping address, email us within 24 hours of ordering. Once the parcel is packed or shipped the address is locked.

Non-Returnable Items

For hygiene and other reasons, these can't be returned:

  • Items marked final sale
  • Anything worn, washed, or altered after delivery
  • Returns sent without approval or outside the 30-day window

Items in this group that are sent back can't be refunded or exchanged.

Questions & Support

  • Anything unclear about a return? Email contact@kirablend.com and a real person will walk you through it, usually within one business day.

Contact

Website kirablend.com is owned and operated by Cloud Creek Limited

Company Name: Cloud Creek Limited

Company Number: 3076675 (Hong Kong)

Registered Office (Hong Kong): Flat 8E, Block 3, Ho Yuen, 110 Lung Cheung Road, Wong Tai Sin District, Hong Kong.

US Returns Address: 8149 Billowvista Drive, Playa Del Rey, CA 90293, US

Email: contact@kirablend.com

Phone: +1 (424) 330-8583

Contact Form: Click here

Business Hours: We're online and ready to chat from Monday to Friday, 9:00 AM to 5:00 PM PT.

Response Time: You’ll get a reply within one business day, and yes, you'll be talking to a real human, not a bot