Privacy policy

Last updated: June 16, 2026

What we do with your personal information when you use kirablend.com, operated by Cloud Creek Limited. We've written it in plain terms so you can see clearly what's collected and why. Using the site means you've read and understood what's here.

Updates to This Policy

  • We revise this page from time to time as our operations, technology, or the law change.
  • The current version always sits here with its date at the top.
  • Continuing to use the site after an update is posted counts as accepting it, so it's worth a glance now and then.

Information We Collect

We collect information in three ways: what you provide directly, what's gathered automatically as you browse, and what reaches us through trusted third parties.

  • Information you provide directly. When you place an order, create an account, join our mailing list, or contact us — your name, billing and shipping addresses, email, phone number, and order contents. Your card details go straight to Stripe or PayPal at checkout and aren't stored by us.
  • Information collected automatically. As you browse — your IP address, browser and device type, operating system, the page that referred you, the pages you viewed, and a rough location drawn from your IP, through cookies and similar tools.
  • Information from third parties. Limited information from advertising networks, social platforms, analytics providers, fraud-prevention services, and our payment processors, which helps us confirm transactions, prevent fraud, and improve what we offer.

How We Use Your Information

We use what we collect to:

  • Process and fulfill your order and keep you updated on it
  • Answer questions and help after the sale
  • Send marketing where you've opted in
  • Understand how the site performs and improve our range
  • Prevent fraud and protect the store and its visitors
  • Meet our legal and tax duties

Cookies & Tracking Technologies

  • The site uses cookies to keep things working, remember your preferences, understand browsing, and show relevant content.
  • Some clear when you close your browser; others remain until they expire or you remove them.
  • A cookie notice appears the first time you visit. It carries three controls: OK, which accepts the default set; Do Not Sell My Personal Information, which switches off the marketing trackers used for targeted advertising; and Customise, which lets you decide category by category.
  • Because we sell into the United States, the notice runs on an opt-out basis: cookies that are strictly necessary for the cart, checkout, and your session always run; analytics runs unless you turn it off; marketing trackers stay off unless you allow them.
  • Your choice is stored in the browser you made it in. To change it later, use the Cookie settings control at the bottom of any page.
  • You can also manage cookies in your browser settings, though disabling some may affect how parts of the site work.

Sharing of Information

We don't sell your personal information for others to use as they please. To run the business, we share certain information with the partners who handle specific tasks:

  • Our payment processors, Stripe and PayPal
  • The fulfillment partner in China who makes, packs, and ships your order
  • The carriers FedEx, UPS, and USPS
  • Our email and support tools, analytics and marketing platforms, and the technology providers behind the site

We'll also disclose information where the law requires it, or to protect people and property. If the business is ever sold or merged, customer information may transfer with it under these same protections.

Third-Party Links

  • The site may link out to other websites, social platforms, partner brands, or articles we mention.
  • Once you click through, you're on their turf, and we're not responsible for how they handle your data or what they show you.
  • Please read their privacy policies before sharing anything.

Children's Privacy

  • kirablend.com is intended for adults and isn't directed at children.
  • We don't knowingly collect personal information from anyone under 13, or under 16 where local law sets that threshold.
  • If you believe a child has provided us information, email contact@kirablend.com and we'll delete it promptly.

Security & Data Retention

  • We put reasonable administrative, technical, and physical safeguards in place — SSL encryption at checkout, payment handling through PCI DSS compliant processors, and limited internal access to customer records.
  • No system online is perfectly secure, so we can't promise absolute protection.
  • We keep your information only as long as we need it — to deliver your order, keep accurate records, settle disputes, and meet legal and tax obligations — then delete it or strip out anything identifying once it's no longer required.

Your Privacy Rights

Depending on where you live, you may have rights over your data: to access what we hold, correct what's inaccurate, request deletion in certain cases, object to or limit how we use it, withdraw consent you gave earlier, and complain to a data protection authority. California residents will find more in our Do Not Sell or Share My Personal Information notice. To exercise any of these, email contact@kirablend.com, and we may ask you to verify your identity first.

International Users

  • kirablend.com ships only within the contiguous United States, but the site can be reached from anywhere.
  • If you visit from outside the US, your information may be transferred to, stored in, and processed in the United States, Hong Kong (where we are registered), and in the locations where our service and fulfillment partners operate, including China.
  • Using the site means you accept that transfer, and that your data is handled under US law, which may differ from the privacy laws where you live.

Contact

Website kirablend.com is owned and operated by Cloud Creek Limited

Company Name: Cloud Creek Limited

Company Number: 3076675 (Hong Kong)

Registered Office (Hong Kong): Flat 8E, Block 3, Ho Yuen, 110 Lung Cheung Road, Wong Tai Sin District, Hong Kong.

US Returns Address: 8149 Billowvista Drive, Playa Del Rey, CA 90293, US

Email: contact@kirablend.com

Phone: +1 (424) 330-8583

Contact Form: Click here

Business Hours: We're online and ready to chat from Monday to Friday, 9:00 AM to 5:00 PM PT.

Response Time: You’ll get a reply within one business day, and yes, you'll be talking to a real human, not a bot